Store Policy

Customer Care

We are here to support you at every step of your shopping journey. For any queries or concerns related to your order, products, or payments, please contact us via phone, email, or our Contact Us page. We aim to respond within 24–48 hours. If an issue needs escalation, our Grievance Officer will ensure fair and timely resolution.

Privacy & Safety

Your privacy and data security are our top priorities. We collect customer information only to process orders and provide support, and never share your details outside essential service providers, except as legally required. All sensitive data is protected by SSL encryption and secure servers. We comply with relevant privacy regulations in India and do not store payment information on our servers.

Bulk Inquiries

For bulk orders, including wedding favours or corporate gifting, please reach out to us at [your business email/phone]. Tell us your requirements and our team will respond within 2 business days to help you with options, pricing, and delivery timelines.

Payment Methods

We accept UPI, debit/credit cards, net banking, digital wallets (PayTM, Amazon Pay, Google Pay), and cash on delivery at eligible locations. For bulk or corporate orders, additional options like NEFT/RTGS bank transfers are available. All payments are processed securely, and refunds for cancelled or failed transactions are processed within 7 working days.